if you do not find the subject that you are looking for, please feel free to contact us
Q. don't you sell just the data of photo？
A. we are sorry, but we do not sell the data by itself. we only sell data and the frame together.
Q. i'm debating whether or not to buy the photo. do you reserve the photo?
A. no we do not take any reservation to keep the fairness of a visitor's purchase opportunity.
Q. can we choose a payment method?
A. no, we only accept credit card. we use "PayPal" to process your purchase, so the transaction would performe safely.
Q. can i purchase the photo by phone call? is there any other way to purchase?
A. by publishing the photos on the internet without having any real store and direct negotiation with the photographer, we try to compress the cost of photo. so we are sorry but we do not have any other way to sell our product right now.
Q. how do we hung the photo on the wall?
A. we sent the hook for exclusive use which can bear the weight of a work as accessories. please drill it on the wall and hang the photo on it.
Q. do you process my own photo onto a facemount frame？
A. yes we do. however, if the data is small, we will not be able to print clearly. so please send us larger data as possible. in addition, there is a possibility of copyright infringement, so please do not send us the data which took/made by the others. we certainly don't endorse them or have any responsibility for them. please feel free to contact us.
Q. After placing an order, how long does it take to arrive?
A. we start producing the product after your placement of order. so, it will take 2 to 6 weeks to deliver (depends on which country you live).
Q. is there anyway to post my photo on this website？
A. please feel free to contact us; however, we cannot guarantee to post your photo on the website.
Q. would like to purchase the work of the photographer of the outside for handling.
A. Now, we sell only the photographer's work which published at this site. however, we are trying to expand the photographer who deals with us one by one.
Q. are you planning to enhance the photographer？
A. yes, we are always looking for photographers whom can help us to improove the contents of this website.
Q. is there any store currently sell your product? can we actually see the photo?
A. In order to hold down cost and to offer a work with budget prices as much as possible, we do not have a store but are managing as an internet gallery. however, you can see the frame at our office, so please feel free to contact us.
Q. how do you determine the price?
A. we determine the price by the negotiation with photographer.
Q. is our privacy safe?
A. the information that you inputed at the PayPal site will be transmitted and received between a visitor's personal computer and the PayPal website server. since the data which flows on the internet is enciphered and I transmit, it is protected from the alteration of the information by a third party persons.
Q. do you publish a receipt?
A. yes, we do. we will send you an artwork and receipt at the same time.
Q. the art work does not arrive yet.
A. we are very sorry. we will investigate it immidiately. could you make a contact with us?
Q. is cancellation possible after purchase procedure?
A. after the application is completed, we start preparation of manufacture. therefore, the cancellation for the sake of a visitor's convenience is not accepted fundamentally.
Q. is it returnable?
A. since we are manufacturing all the works after receiving an order, returning is not acceptable.